Store & refunds

1. Who sells to you

Purchases in the Void store are sold and processed by Tebex Limited, our merchant of record. Tebex takes your payment, charges VAT for your country, issues your receipt and handles your payment details. Your purchase is covered by Tebex's checkout terms together with this policy. We, [BUSINESS NAME], deliver the items in game and answer questions about them.

2. What you're buying

Store items are digital content for Void: for example Void Credits, supporter ranks or cosmetic items. They're a licence to use them on Void, they have no cash value and they can't be exchanged for money or moved to another server. If the server is reset or a feature changes, items may change with it. We'll treat you fairly if that happens.

3. Delivery

Items are delivered automatically to the Cfx.re account you sign in with at checkout, usually within a few minutes while you're online on the server. If you're offline, they arrive the next time you join. If something hasn't arrived within 24 hours, open a ticket on Discord with your Tebex transaction ID.

4. Your 14-day right of withdrawal

EU consumers normally have 14 days to cancel an online purchase. For digital content that's delivered immediately, that right ends once delivery starts, if you agreed to that. At checkout, Tebex asks you to confirm that you want delivery straight away and that you understand you lose the right of withdrawal when it starts. If you don't give that confirmation, you can't complete the purchase.

5. Our refund policy

Even after the withdrawal right ends, we'll refund you (through Tebex) when:

• an item wasn't delivered and we can't fix it within 7 days;
• you were charged twice for the same purchase by mistake;
• an item doesn't work as described and we can't fix it within a reasonable time.

To ask for a refund, open a ticket on Discord or email [EMAIL] with your Tebex transaction ID, within 30 days of the purchase. We usually don't refund items you've already used (for example credits you've spent), or purchases on an account that was later banned for breaking the rules.

This policy doesn't limit your statutory rights as a consumer, including your rights if the content is faulty.

6. Chargebacks

Please contact us before you dispute a payment with your bank or payment provider. We'll try to solve it quickly. If a payment is charged back, the items from that purchase are removed, and your account may be suspended until the chargeback is resolved. Chargebacks that turn out to be fraudulent can lead to a permanent ban.

7. Contact

[BUSINESS NAME], Business ID [Y-TUNNUS], [STREET ADDRESS, POSTCODE CITY], Finland. Email: [EMAIL].